KGF Complaints Procedure

Knoll Gardens Foundation Complaints Procedure

Knoll Gardens Foundation aims to provide high quality horticultural events, educational and training services. We believe we achieve this most of the time. However, if we are not getting it right please let us know. In order to ensure our services remain at a high and improving standard, we have a procedure through which you can let us know if, for any reason, you are dissatisfied with your dealings with us.

If you are not happy with the Knoll Gardens Foundation please tell us

If you are unhappy about any of the Foundation’s events, services or personnel, please speak to the relevant volunteer or Trustee.

If you are unhappy with an individual sometimes it is best to tell him or her directly. If you feel this is difficult or inappropriate then you can ask speak to the volunteer’s supervisor or to a Trustee.

Often we will be able to give you a response straight away. When the matter is more complicated we will give you at least an initial response within five working days.

Making a written complaint

If you are not satisfied with our response or wish to raise the matter more formally, please write to the Chair of Trustees at The Knoll Gardens Foundation, Knoll Gardens, Stapehill Road, Hampreston, Wimborne BH21 7ND. All written complaints will be logged. You will receive a written acknowledgement within five working days.

Our aim is to investigate your complaint properly and give you a reply within ten working days, setting out how the problem will be dealt with. If this is not possible, an interim response will be made informing you of the action taken to date or being considered.

Updated: April 2018

The Knoll Gardens Foundation. Registered Charity No. 1159390.